Frequently Asked Questions

Measure the length and width of your room in metres and multiply to get the area in m². Divide by the pack coverage shown on each product page and round up to the nearest whole pack. We recommend adding 10% for cuts and waste — 15% for herringbone or diagonal layouts.

Please contact us at info@flawsfloorsout.com or call +44 1793 380295 to request a sample. We will do our best to accommodate sample requests for LVT colourways and runner fabrics subject to availability.

Yes. All LVT products in our range are compatible with both electric and water-fed underfloor heating systems. The maximum recommended surface temperature is 27 degrees Celsius. Do not use a thermostat setting that exceeds this limit.

The wear layer is the clear protective coating on top of the LVT. A 0.3 mm layer is suitable for light residential use. A 0.55 mm layer — which is what we stock across our range — is rated for heavy residential and light commercial use, making it significantly more durable and scratch-resistant.

Most in-stock orders are dispatched within 2 to 3 working days. Carpet runners cut to length may require an additional working day for preparation. You will receive a tracking reference by email once your order has been dispatched.

Please inspect your order on delivery and note any visible damage on the courier's delivery record. Contact us within 48 hours of delivery at info@flawsfloorsout.com with photographs of the damage. We will arrange a replacement or refund promptly.

You have the right to return most products within 14 days of delivery under the Consumer Contracts Regulations. Products must be unused and in their original packaging. Please note that carpet runners cut to your specified length are made to order and are exempt from the standard right of return unless faulty.

Email info@flawsfloorsout.com with your order number and reason for return. We will confirm the return address and process. Return postage costs are the customer's responsibility unless the product is faulty or incorrectly supplied.

We do not currently operate a formal exchange service. If you would like a different product, please return the original item for a refund and place a new order for the replacement. Contact us and we will guide you through the process.

Vacuum regularly along the pile direction. Spot-clean spills immediately with a clean cloth and a mild detergent solution — blot, do not rub. For deep cleaning, professional carpet cleaning is recommended. Our herringbone flatweave runner is machine-washable up to 30 degrees Celsius.

Our LVT products carry a 0.55 mm commercial wear layer which provides excellent scratch resistance under normal use. We recommend felt pads under furniture legs and an entrance mat at external doors to reduce the ingress of grit, which is the most common cause of surface scratching.

No. Steam mops should not be used on LVT flooring. The high heat and moisture can damage the wear layer, cause the planks to warp, and may void any manufacturer warranty. Use a damp mop with a pH-neutral cleaner instead.