Privacy Policy

Flawless Floors Outlet Ltd ('we', 'us', 'our') is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, the legal basis for processing, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our company details are: Flawless Floors Outlet Ltd, Company Number 15650052, Unit 1a, Bagbury Park, The Street, Lydiard Millicent, Swindon, SN5 3LW, United Kingdom. Email: info@flawsfloorsout.com. Telephone: +44 1793 380295.

We collect personal data in the following circumstances: (1) When you place an order — we collect your name, delivery address, email address, telephone number, and order details in order to process and fulfil your purchase. (2) When you contact us by email, telephone, or contact form — we collect the information you provide in order to respond to your enquiry. (3) When you sign up to our newsletter — we collect your email address in order to send you product updates and promotional communications, with your consent. (4) Automatically when you visit our website — we collect technical data including your IP address, browser type, device type, pages visited, and referring URL via cookies and similar technologies.

We use your personal data for the following purposes and on the following legal bases: (a) Processing and fulfilling your order — necessary for the performance of a contract with you; (b) Communicating with you about your order or enquiry — necessary for the performance of a contract or our legitimate interests in providing customer service; (c) Sending you marketing communications — only with your explicit consent, which you may withdraw at any time; (d) Improving our website and understanding how visitors use it — our legitimate interests in operating and improving our business; (e) Complying with legal obligations — where required by law.

Payment data: We do not store your payment card details. All payment transactions are processed by a secure third-party payment gateway that is independently certified to industry security standards. We receive only a confirmation of payment and a transaction reference.

We may share your personal data with the following categories of third parties where necessary: (a) Courier and delivery companies, in order to deliver your order; (b) Our payment gateway provider, to process your payment; (c) IT and website service providers who support the operation of our website and systems; (d) Professional advisers such as accountants or solicitors where required. We do not sell your personal data to third parties. We do not share your data for third-party marketing purposes.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Order records are retained for a minimum of six years in accordance with UK tax and accounting requirements. Marketing consent records are retained until you withdraw consent. Enquiry correspondence is retained for up to two years.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These include secure server infrastructure, encrypted data transmission via HTTPS, and restricted internal access to personal data.

Under UK GDPR, you have the following rights in relation to your personal data: the right to access a copy of the data we hold about you; the right to rectification of inaccurate data; the right to erasure in certain circumstances; the right to restrict processing; the right to data portability; the right to object to processing based on legitimate interests; and the right to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at info@flawsfloorsout.com.

We do not knowingly collect personal data from children under the age of 13. Our website and services are intended for adults.

Service communications such as order confirmations and delivery notifications are sent as part of our contractual obligation to you and are not marketing messages. You cannot opt out of these communications while an order is active.

We may update this Privacy Policy from time to time. The current version will always be available on our website. We will notify you of material changes where we are able to do so. This policy was last reviewed in 2025.

If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk. We would, however, appreciate the opportunity to address your concerns directly — please contact us at info@flawsfloorsout.com in the first instance.