Service Policy
Last updated: 2026-06-06
General information
Last updated: 6 June 2026. This Service Policy applies to all customers and orders placed through the online shop at flawsfloorsout.com, operated by Flawless Floors Outlet Ltd.
Company details: Flawless Floors Outlet Ltd; registration number: 15650052; registered address: Unit 1a, Bagbury Park, The Street, Lydiard Millicent, Swindon, SN5 3LW, United Kingdom; country of registration: United Kingdom. Contact email: info@flawsfloorsout.com; telephone: +44 1793 380295.
Service quality
The online shop aims to provide clear information about products, prices, availability, delivery, payment and returns, and to respond to customer enquiries in a way that is appropriate to the request and support availability.
This policy does not describe services, guarantees or processes that are not shown on the website or confirmed separately for a particular order.
Product information
The shop tries to keep product descriptions, images, prices and availability up to date. Images may be illustrative, and the actual product may differ slightly in colour, packaging or appearance where this does not affect the main characteristics of the goods.
Order processing and confirmation
After receiving an order, the shop checks the order details, product availability, accuracy of customer information and whether the order can be fulfilled. Submitting an order through the website does not automatically confirm the purchase.
An order is considered confirmed only after review and confirmation by the online shop. If an order cannot be fulfilled, the shop will contact the customer or notify the customer through an available method.
Communication with customers
The shop may contact the customer by email, telephone or other contact details provided during checkout to confirm an order, clarify delivery or payment details, or resolve a purchase-related question.
Customers may contact the shop at info@flawsfloorsout.com, by telephone at +44 1793 380295 or through the contact form on flawsfloorsout.com.
Customer support and response times
A customer may contact the shop about an order, product, payment, delivery, return or another related issue. No specific response time is promised unless separately stated; the shop aims to respond within a reasonable time on business days or according to support availability.
Website errors and availability
Technical errors, pricing errors, description errors, stock errors or other information errors may occur on the website. The shop may correct such errors and, where necessary, refuse to process an order if it was placed based on incorrect information.
Product availability can change. If a product is unavailable after an order is placed, the shop may offer a solution such as cancellation, waiting for restock or another available option where applicable.
Complaints and related policies
If a customer is dissatisfied with service, a product or an order, the customer may contact the shop and provide the order number, a description of the situation and any supporting material needed to review the issue.
Payment matters are handled under the Payment Policy, delivery under the Shipping Policy, returns under the Returns Policy / Refund Policy, personal data under the Privacy Policy and cookies under the Cookie Policy, where those pages are available on the site.
Consumer rights and contact
This Service Policy does not limit mandatory customer rights under applicable consumer protection law. Questions about service can be sent to Flawless Floors Outlet Ltd at info@flawsfloorsout.com, by telephone at +44 1793 380295 or through the contact form on flawsfloorsout.com.