Shipping Policy
Last updated: 2026-06-06
General information
Last updated: 6 June 2026. This Shipping Policy applies to all orders placed through the online shop at flawsfloorsout.com, operated by Flawless Floors Outlet Ltd.
Company details: Flawless Floors Outlet Ltd; registration number: 15650052; registered address: Unit 1a, Bagbury Park, The Street, Lydiard Millicent, Swindon, SN5 3LW, United Kingdom; country of registration: United Kingdom. Contact email: info@flawsfloorsout.com; telephone: +44 1793 380295.
Delivery country
Delivery is available only within the country where the company is registered: United Kingdom. Unless separately stated, the shop does not offer worldwide shipping, Europe-wide shipping, international shipping or delivery to other countries.
Free delivery
The online shop provides free delivery for orders delivered within United Kingdom. No minimum order value applies to free delivery unless a separate condition is expressly stated on the website.
Order processing
After an order is placed, the shop checks the order details, product availability and payment or order request information. The order is then prepared for dispatch and handed to the delivery service within a reasonable time.
Delivery methods and delivery times
Available delivery methods are shown on the website during checkout or the order process. Specific carrier names are not listed here unless a carrier is actually confirmed for the order.
Delivery times are estimates. They may depend on the delivery address, product availability, the delivery service, public holidays, weather conditions or other external factors.
Order updates and tracking
After dispatch, the customer may receive a dispatch confirmation. If tracking is available for the particular shipment, a tracking number or tracking link may be provided after the order has been sent.
Incorrect delivery details
The customer is responsible for providing the correct name, address, telephone number and other delivery details. Incorrect or incomplete details can delay delivery or cause a parcel to be returned.
Failed delivery and returned parcels
If a parcel cannot be delivered because of an incorrect address, absence of the recipient or refusal to accept delivery, the shop may contact the customer to resolve the situation. Any additional costs may depend on the delivery service and applicable law.
Damaged or missing parcels
If an order arrives damaged or is not delivered, contact us at info@flawsfloorsout.com or +44 1793 380295. Provide the order number, a description of the issue and, where possible, photographs of the packaging and goods.
Contact information
Questions about delivery can be sent to Flawless Floors Outlet Ltd at info@flawsfloorsout.com, by telephone at +44 1793 380295 or through the contact form on flawsfloorsout.com.
Additional policy notes
This page is intended to describe the shop's practical process without adding promises that are not shown elsewhere on the website. Individual order confirmations may contain details specific to that order, but mandatory consumer rights continue to apply.