Keep It Looking Its Best

Carpet Care Guide

A well-maintained carpet can look and feel great for many years. Follow these straightforward care guidelines to protect your purchase and keep your carpet or runner in excellent condition.

Mid-Grey Plush Cut Pile Carpet (per sq m)

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Mid-Grey Plush Cut Pile Carpet (per sq m)

A contemporary 38 oz cut pile carpet in mid-grey. Smooth, even surface with a subtle directional sheen. Sold per square metre.

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Heritage Stripe Carpet Runner (per linear m)

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Heritage Stripe Carpet Runner (per linear m)

A classic multi-stripe runner in navy, cream, and warm red. 80/20 wool-nylon blend, 67 cm wide, bound edges as standard.

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Everyday Maintenance

Regular, light maintenance is the most effective way to extend the life of any carpet. These habits make a real difference over time.

Vacuum Regularly

Vacuum bedroom carpets at least once a week, and hallway runners two to three times a week given the higher foot traffic. Use a vacuum with adjustable suction — too high a setting on a loop pile can pull fibres. Always vacuum in the direction of the pile for cut pile carpets.

Rotate Runners Where Possible

If your runner is in a position where it can be reversed or rotated periodically, doing so will even out wear patterns and significantly extend its lifespan. Flatweave runners are particularly well-suited to this.

Use a Doormat

Placing a good-quality doormat at the entrance to carpeted areas reduces the amount of grit and moisture tracked onto the carpet. Grit is one of the primary causes of pile wear, as it acts like sandpaper underfoot.

Address Spills Immediately

The sooner a spill is dealt with, the less likely it is to become a permanent stain. Blot — never rub — with a clean white cloth, working from the outside of the spill inward to prevent spreading.

Dealing with Stains

Most common household spills can be dealt with effectively if you act quickly and use the right approach.

01

Blot, Do Not Rub

Rubbing a spill spreads it and pushes it deeper into the pile. Always blot with a clean, dry white cloth or paper towel, pressing firmly and lifting straight up.

02

Use Cold Water First

For most spills, cold water is the safest first treatment. Apply a small amount to the affected area and blot repeatedly. Avoid hot water, which can set certain stains.

03

Use a Mild Carpet Cleaner if Needed

If cold water alone does not remove the stain, apply a small amount of mild carpet cleaning solution to a cloth — not directly to the carpet — and blot gently. Always test in an inconspicuous area first.

04

Allow to Dry Naturally

After treating a stain, allow the area to dry naturally. Avoid walking on it while wet. Once dry, vacuum gently to restore the pile.

05

For Stubborn Stains, Seek Professional Help

Some stains — particularly red wine, ink, or pet accidents — may require professional carpet cleaning. Attempting to over-treat these at home can sometimes make them harder to remove professionally.

Wool and Wool-Blend Carpets

Several of our runners contain wool or a wool-nylon blend. Wool is a naturally resilient and stain-resistant fibre, but it does require slightly different care to synthetic carpets. Avoid using alkaline cleaning products on wool carpets, as these can damage the fibre. Use only pH-neutral carpet cleaners specifically formulated for wool.

Wool carpets should not be over-wetted during cleaning. Excessive moisture can cause shrinkage or distortion, particularly in woven constructions. If you are having a wool carpet professionally cleaned, ensure the cleaner has experience with wool and uses appropriate low-moisture methods.

Wool is also susceptible to moth damage if left undisturbed for long periods — for example, under heavy furniture. Vacuuming regularly, including under furniture where possible, is the best preventative measure.

Care FAQs

Steam cleaning can be effective on synthetic carpets but is not recommended for wool or wool-blend carpets, as the heat and moisture can cause damage. If in doubt, contact us before using a steam cleaner on any of our products.

Shading, sometimes called watermarking or pile reversal, is a natural characteristic of cut pile carpets, particularly velvets and saxonies. It occurs when the pile lies in different directions, creating areas of light and shade. It is not a manufacturing fault and does not affect the performance or durability of the carpet.

Occasionally, individual fibres may work their way to the surface of a new carpet. These are called sprouts. Do not pull them — simply cut them level with the surrounding pile using sharp scissors. This is normal in new carpets and will reduce over time.

Most of our carpet runners are suitable for use over underfloor heating, but we recommend checking the specific product details or contacting us before ordering. Thick pile carpets and certain underlay types can reduce the efficiency of underfloor heating systems.

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