Privacy Policy

General information

Last updated: 9 July 2026. This Privacy Policy applies to users of the website, customers of the online shop at popoqoltd.com, and users who subscribe to email newsletters.

The website is operated by POPOQO LTD; registration number: 13591229; registered address: 36 Sylvan Street, Oldham OL9 6LX, United Kingdom; country of registration: United Kingdom. Contact email: info@popoqoltd.com; telephone: +447847817026.

Personal data we collect

We may collect data that a customer provides when placing an order or contacting support: first and last name, delivery and billing address, email address, telephone number, order details, selected goods, communication history and other information needed to process a purchase.

If a user subscribes to an email newsletter, we may process the email address and, if supplied by the user, name or other details needed to send messages.

Payment data

Full bank card details and payment credentials are not processed, stored or accessible to the online shop. Online payment is handled through a protected payment gateway provided by a third-party payment provider where such payment is available on the site.

The shop may receive only limited information about payment status that is necessary to process the order, maintain records, prevent fraud and answer customer questions.

Automatically collected data and cookies

The website may automatically collect technical data such as IP address, device type, browser, language, pages viewed, visit time, referral source and cookie data where applicable.

Cookie use is explained separately in the Cookie Policy. Necessary cookies support the website, basket, checkout, security and user session. Analytics, marketing and preference cookies are used only after consent where this matches the cookie banner.

Purposes and legal bases

Data is used to process orders, confirm purchases, deliver goods, contact customers, process payments, provide customer support, handle returns, meet legal obligations, prevent fraud, secure the site, improve the online shop and send email newsletters to users who subscribed.

Legal bases may include performance of a contract with the customer, compliance with legal obligations, legitimate interests of the shop, and user consent for optional cookies, analytics, marketing and email newsletters.

Newsletter and marketing messages

Marketing email is sent only to users who subscribed or gave relevant consent, unless applicable law allows another basis. Messages may include shop news, product information, special offers, discounts and other marketing content.

A user may unsubscribe at any time through the unsubscribe link in the email or by contacting the shop at info@popoqoltd.com. Unsubscribing from marketing does not affect service messages connected with an order, payment, delivery, return or support.

Sharing data with third parties

Data may be shared only with parties needed for the operation of the online shop: delivery services, payment providers, IT hosting, technical support, email newsletter services, and analytics or advertising providers if they are used and if consent is given where required.

We do not list specific service names unless they are separately identified on the site. International transfers, if they occur, are made only with an applicable legal basis and suitable safeguards.

Retention and security

Personal data is kept only as long as necessary for the purposes of processing: order handling, delivery, returns, support, accounting, legal obligations, protection of legitimate interests and email newsletters. Newsletter data is kept until unsubscribe or withdrawal of consent unless longer retention is required by law.

The shop applies reasonable technical and organisational measures to protect personal data against loss, unauthorised access, alteration, disclosure or destruction.

User rights

A user may have the right to request access, correction, deletion, restriction, portability, objection to processing and withdrawal of consent where processing is based on consent. A user may also have the right to contact the relevant data protection authority in United Kingdom.

The online shop is not intended for children and does not knowingly collect children's personal data without parental or guardian consent where such consent is required by law.

Changes and contact

We may update this Privacy Policy. The new version is published on this page with an updated date. Questions about personal data can be sent to POPOQO LTD at info@popoqoltd.com, by telephone at +447847817026 or through the contact form on popoqoltd.com.