Customer support

Hardwood flooring ordering FAQ

These answers cover practical questions customers may have before sending a hardwood flooring basket, especially around product options, payment timing, and delivery review.

MACDONALD LUMBER COMPANY

Practical guidance connected directly to the live catalogue and support flow.

Engineered Oak Herringbone Blocks

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Engineered Oak Herringbone Blocks

Engineered oak herringbone carton for patterned floors that need matched blocks and a real wood surface.

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Engineered hardwood flooring

Collection

Engineered hardwood flooring

Layered hardwood flooring cartons with real wood wear surfaces for wide-plank looks, remodel flexibility, and projects where construction stability is part of the specification.

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Before you send the cart

Check each product name, construction type, width or block option, and quantity before submitting the order request.

Use checkout notes for anything the product card cannot capture, such as room count, target install window, access limits, or whether you are comparing solid and engineered options.

  • Review widths and quantities
  • Add delivery and project notes
  • Use contact details for pre-order questions

Common questions

The checkout flow sends an order request so product availability, delivery details, and payment instructions can be confirmed first.

The company details list 929 W 1st Ave, Denver, CO 80223, US.

Contact the company as soon as possible using the listed phone or email before payment and fulfilment are arranged.

Images are clean product visuals for catalogue presentation. Product names, descriptions, and selected options remain the key order details.

Returns depend on product condition, order status, and applicable policy details. Contact the company before sending anything back.

Useful contact information

Phone

+1303-974-4496

Email

info@macdonaldlumbe.com

Address

929 W 1st Ave, Denver, CO 80223, US

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